Terms of Service

• Patrons must receive a claim tag to park their bike or micromobility device and present it for retrieval.
• Locks are not allowed; the bike valet is enclosed and secure.
• Only staff are allowed inside the bike parking area.
• A valid claim tag must be presented to access a parked bike’s content or any of its accessories. Patrons must always be accompanied by staff when retrieving such items.
• Bikes must be picked up within operating hours.
• While the Valet is in operation, the bikes are fully insured; however, accessories are left at the risk of patrons.
• We park all micromobility devices, including bikes, e-bikes, cargo bikes, scooters, electric scooters, and skateboards. Staff reserve the right to refuse service if an item does not meet these criteria.
• Bikes parked at the Bike Valet may be subject to a stolen bike search on Project 529.
• After operating hours, bikes are left at the patron’s risk and are subject to a $40 retrieval fee. To pick up a leftover bike, please email thelocker@capitalbike.ca to receive instructions. Bikes left for over five business days will be impounded by the Victoria Police Department or donated to Re-Buy-Cycle Shop.